【Notice】Michael《Crazy Memories》Concert Tour Live In Malaysia Q&A

Q&A Session for Michael 【Crazy Memories】Concert Tour Live in M'sia 2015

【Q1】When is the concert?
【A1】The concert is going to held on 18.04.2015 at Putra Indoor Stadium, Bukit Jalil.

【Q2】How about the concert time?
【A2】The organiser decided to start the concert at 7pm SHARP in order to allow the audiences fully enjoy themselves at the show by listening more songs. Please be punctual during the actual day.

【Q3】Is the tickets start selling yet?
【A3】The concert tickets are officially launched through 【Online Pre-sale】and【Ticket Launching & Autograph Session】. Online Pre-sale starts on 10.12.2014. Please refer below for ticket purchasing method:

（1）10th Dec 2014 (Wed) 12:00AM 【Global Online Pre-sale】
》》www.ticketcharge.com.my

（2）12th Dec 2014 (Fri) 05:00PM 【Ticket Launching in Petaling Jaya】
》》Paradigm Mall Boulevard

（3）13th Dec 2014 (Sat) 05:0PM 【Ticket Launching in Melaka】
》》Mahkota Parade (Concourse Area)

（4）14th Dec 2014 (Sun) 05:00PM 【Ticket Launching in Penang】
》》Gurney Paragon (6th Floor), Penang on 6

【Q4】Why the time stated on the poster was 7PM? 
【A4】That is the time of Michael arriving at the ticket launching venue for autograph session, ticket counters are opened for purchasing at 5PM, kindly reach earlier for ticket purchasing.

【Q5】The news stated the concert ticket is only RM99 for all zones, is it true?
【A5】Definitely YES. It is only RM99 for all zones for each ticket.

【Q6】Is it number seated or free seating?
【A6】It is ALL number seated. The consumer could select their preferred zone while purchasing the tickets but not the seating number, this is because the seats are computerized, first come first serve. Kindly consider your preferable zone before you proceed with the purchasing step at ticket launching venue.

【Q7】Do we need to pay any extra cost beside RM99?
【A7】The fixed RM3 processing fee is already included in RM99. However, there are two different prices for 【Online Pre-sale】and【Ticket Launching & Autograph Session】. There are RM99 nett for every ticket being purchased at 【Ticket Launching & Autograph Session】while there are an extra charges of RM1.50 each ticket for those who purchase online through www.ticketcharge.com.my.

【Q8】Is that mean the ticket price bought online is more expensive?
【A8】Yes. The total amount of the ticket will be RM100.50 each after added the handling fee. Besides, there will be a Handling Fee of RM10.00 for each ticket transaction. Customers are allowed to purchase up to a maximum of 10 tickets in EACH transaction. 

【Q9】Can I purchase the concert ticket through the web oversea? 
【A9】You can purchase the ticket through the appointed ticket agent website (www.ticketcharge.com.my) gloabally. For those purchase oversea, only Visa and Master credit card are accepted for purchasing transaction while for the locals, you can either paid with your credit cards or debit cards.

【Q10】How do I redeem my ticket if I purchased it online?
【A10】The ticket agent provides three way for the consumers to redeem their tickets, please find the info below:

（1）Redeem the tickets on Concert day
》》The consumer can redeem their tickets before 7PM on 18th April 2015 at Putra Indoor Stadium, Bukit Jalil .

（2）Redeem the tickets at Ticketcharge HQ
》》The consumer can reddem their tickets at Ticketcharge HQ in KL.& Penang Office. Both Address as following : 
**【KL HQ 】No.42A-1，Jalan Metro Pudu，Fraser Business Park, Off Jalan Yew, 55100 K.L. / Hotline：+603-9222 8811
**【Penang Office】No L2-02, SPICE Arena,108, Jalan Tun Dr Awang,11900 Relau, Penang./ Hotline ：+604 645 9811

（3）Ticket delivery
》》Kindly note that TicketCharge requires ten (10) working days for ticket(s) delivery. No courier service will be available for online booking made below:
**【Within Malaysia】 less than ten (10) days before the date of Event 
**【Overseas】 less than fourteen (14) days before the date of Event 
For more information, please log on to 【http://www.ticketcharge.com.my/en/conditions-of-sales/ticket-collection 】

【Q11】Can I get Michael's autograph if I purchase the ticket online?
【A11】First of all, for those who purchase the ticket online will able to get a better seat than those who purchase at ticket launching. For those who purchase the ticket online between 10th Dec to 14th Dec you can still grab the chance to get Michael's autograph by redeem you tickets ONLY at Ticketcharge HQ in KL and Penang. You can redeem the limited merchandise with your concert tickets at the ticket launching in PJ, Melaka & Penang and let Michael to sign on it. 

【Q12】What is【Limited Merchandise】?
【A12】It is small gift specially designed for those who purchase the concert tickets at the ticket launching & autograph session. It is actually a 2015 calendar with the theme of illustrating Michael Wong with Childhood toys.Michael will only sign on the calender during the autograph session. One calender per each ticket, while stock last.

【Q13】Is it a necessary for children to purchase tickets?
【A13】For safety purpose, children below 3 years old are not allowed to enter the concert venue. It is a necessary for children who are 3 years old and above to enter the venue with ticket.

【Q14】Why I can't redeem the 【Limited Merchandise】at the ticket launching with my 【Transaction Confirmation】?
【A14】It is because the redemption counter is only accept the actual concert ticket for merchandise redemption, after the redemption, a significant chop will be placed on the ticket for recording purpose.

【Q15】What time is Ticketcharge HQ in KL and office in Penang opening?
【A15】Opened weekdays (Mon-Fri): 9AM to 6PM, Saturday: 12PM to 6PM, Closed on Sunday ad Public Holidays.